Refunds: Requests for refunds must be made in writing to ABCGN during the testing registrationwindow. Refunds will be made during this time minus a $90 processing fee. Once the registration window closes, there will be no refunds. Should your application be denied, you will receive a refund for the examination fee; however, the nonrefundable processing fee will be retained. This Refund Policy is subject to change without prior notice.

• Cancellation/Rescheduling: If you wish to cancel or reschedule your testing date, you must notify Castle at least 5 business days prior to your test date. You will be charged a $50 cancellation or rescheduling fee. If you fail to notify them within the 5 days, you will be considered a no-show and charged the full fee.

• Rollover Option: If you do not register with Castle for a date and time to take the examination, you have the option to apply your application fees to one of the next two test administrations by submitting a new application and paying a reapplication fee of $50.00. Persons who withdraw their applications or do not receive a passing score on the examination must repeat the certification process again in its entirety. The certification process, including examination, may be repeated as often as necessary. However, a new application must be submitted each time and the appropriate fee must accompany an application each time it is submitted.