COVID-19 UPdates for cgrn candidates

Live Remote Proctoring Now Available

With the ongoing challenges created by COVID-19, ABCGN is excited to provide another way for CGRN candidates to sit for their exam — live remote proctoring.

Live remote proctoring gives you the ability to take your CGRN certification exam from your home or work computer. See what live remote proctoring looks like.

Please note, your laptop or desktop system must meet the following requirements:

  • Screen Resolution: 1024 X 768
  • Operating System: Windows / MacOS
  • Web Browser: Latest Google Chrome
  • WebCam Resolution: 640 X 480p
  • Microphone: Enabled
  • Download Speed: 500 Kbps

If you would like to schedule your exam using this option, please click here and use your four-digit eligibility number and the first four characters of your last name. To reschedule your exam from a test center to remote proctoring please, have your current exam confirmation number available.

Helpful tips:

  1. You can perform a system check by clicking here.
  2. Read the user guide prior to scheduling your appointment.

Spring Exam - Eligibilities Extended through July 31

Due to the changing landscape brought on by COVID-19, the ABCGN Board of Directors has extended the CGRN exam eligibility window to July 31, 2020. This allows CGRN candidates to test anytime between May 1, 2020 and July 31, 2020.

As of today, Prometric test centers are scheduled to open May 1, 2020 with limited capacity. If for any reason the exam site you choose closes, you will be notified immediately and will be asked to reschedule through the Prometric website.

We encourage all CGRN candidates to use the Prometric website as much as possible due to the increase call volume through their customer service department.

To recap, if you have scheduled your appointment and do not choose to reschedule, you are not required to do anything. If your exam appointment is canceled due to a facility closure you will have access to log into your Prometric account and reschedule you appointment until July 31, 2020.


Special Notice from Prometric regarding COVID-19 (coronavirus)


Since the inception of the outbreak of COVID-19, Prometric has been actively engaged in identifying and responding to the potential health risks it presents to our test takers, staff, and other individuals in the impacted areas.

Prometric's response has taken into account numerous perspectives, including local governmental policy and actions, information provided by global health organizations such as the World Health Organization (WHO) and the US Centers for Disease Control (CDC), corporate policies, and input from our testing partners and customers.

The Prometric Incident Management team will continue to monitor the situation around the globe and take proper future actions as needed. Please check back frequently for more updates regarding test center closings. For continued updates, click here.

Test Center Actions

 As Prometric works to re-open test centers in the future, Prometric has adopted enhanced measures in response to COVID-19. All test centers are required to abide by the procedures outlined here, for the most up-to-date global social distancing and safety procedures click here.


Rollover Policy

If you have not yet scheduled through Prometric, contact ABCGN to request verification that you qualify to rollover your registration. You are only eligible to rollover to the next testing period, which is Fall 2020 if your Spring application was not purchased with any discounts. If you choose to rollover, you will need to submit a new application during the Fall registration period and pay the rollover fee.


Cancel/Reschedule Policy

To cancel or reschedule your exam, you must contact Prometric at least 30 business days prior to your test date. If you fail to notify them before 30 days, you will be charged a $25 cancellation or rescheduling fee. To cancel or reschedule your exam appointment, go to www.prometric.com. You can also call 800.853.6769. You will need to contact Prometric if you did not receive a confirmation email after scheduling your exam.


If you have already scheduled through Prometric:

  • First, cancel your scheduled appointment through Prometric by visiting www.prometric.com or calling 800.853.6769. You must cancel at least 30 days prior, otherwise you will be required to pay a $25 fee to Prometric.
  • Second, contact ABCGN at info@abcgn.org or 855.252.2246 and inform us you wish to rollover your registration. If you eligible to rollover, it will be for the the next testing period, which is spring 2020.


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